Cancellation and Refund Policy
At NIRVA, we are dedicated to ensuring your satisfaction with our products. Please review our cancellation and refund policy below:
Order Cancellation
- Before Shipment: You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. To cancel your order, please contact our customer service team at hello@nirvalife.com with your order number and cancellation request.
- After Shipment: Once an order has been shipped, it cannot be canceled.
Return and Refund Policy
- Non-Returnable Items: Due to the nature of our products, we do not accept returns or offer refunds. All sales are final.
- Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving your order at hello@nirvalife.com. We will arrange for a replacement or issue a refund as necessary.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at hello@nirvalife.com.
Contact Us
- If you have any questions or concerns about our cancellation and refund policy, please contact our customer service team at hello@nirvalife.com. We are here to assist you and ensure your satisfaction with our products.
Thank you for choosing NIRVA. We appreciate your trust in our products.